Frequently Asked Questions

Shipping
How long does shipping take?
Orders typically take 2–7 business days to be produced before shipping. After production, delivery usually takes 5–12 business days. Total delivery time may take up to 14 business days from the order date. A tracking email will be sent once your order ships.

Do you ship internationally?
We currently ship only within Canada.

How can I track my order?
You will receive a tracking email once your order has been shipped.

When will my order be processed?
Orders are processed within 2–7 business days before shipping.

Products & Fit
What materials are the clothing made from?
Material details are listed in each product description so you can review the exact fabric before purchasing.

Where can I find the size chart?
The size chart is available on each product page within the product description.

How should I care for my clothing?
Care instructions are included in the product description to help maintain quality and longevity.

Returns & Refunds
What is your return policy?
All items are custom-made on demand, so we do not accept returns or exchanges for change of mind, incorrect size, or preference of color or style.

What if my item is damaged or defective?
If your item arrives damaged or defective, contact us within 7 days of delivery with photos and your order number. We will review the issue and work with our supplier to offer a replacement or refund if approved.

How are refunds issued?
Approved refunds will be sent back to the original payment method.

Orders & Payments
Can I cancel or change my order?
Orders can be changed or canceled before they are shipped. Contact us as soon as possible.

Do you offer discount codes?
Yes, we occasionally offer promotions through email, phone, and social media.

Contact

How can I reach you?
You can contact us through our website's contact form or by email. We aim to respond within 1-2 business days.